After-Sales Service Commitment

1. After-Sales Service Principle

    At Zhongye Hualin, we are dedicated to the principle of 'Customer Priority, Service Excellence.' We are committed to providing our clients with exceptional after-sales service. With our professional, prompt, and attentive support, we ensure that our customers enjoy a satisfying product experience throughout their usage.

2.After-Sales Service Content

    1) Technical support: We will provide customers with comprehensive technical support, including product use, maintenance, maintenance and other aspects of guidance. We will provide corresponding technical solutions according to the needs of customers to ensure that customers can use the products smoothly.

    2) Maintenance service: For product problems or failures, we will respond in time and provide maintenance services. We will develop a maintenance plan according to the specific situation, and repair the problem in the shortest time to ensure the normal operation of customers.

    3) After-sales return visit: We will regularly conduct after-sales return visit to customers to understand the use of products and collect customer feedback and suggestions. We will continue to improve and optimize after-sales service according to customer feedback and suggestions to improve customer satisfaction.

3. After-Sales Service Commitment

    1) We will provide customers with 24-hour after-sales service to ensure that customers can get timely help and support at any time.

    2) We will strictly abide by the after-sales service commitment to ensure service quality and efficiency. We will make reasonable service plan and production plan according to customer demand and actual situation.

    3) We will strictly abide by relevant laws and regulations and business ethics to ensure that the legitimate rights and interests of customers are protected.